Shop Policies

Shipping policy

Turnaround
Most orders ship within 2-8 business days depending on the item purchased (not including commissioned paintings, please see the commissions page for info.)

Original paintings are shipped direct from my San Antonio, TX studio. All other products are printed professionally offsite by my professional printing partners for the highest quality products. 

Carriers

We use the following carriers to deliver our orders:

USPS
UPS
FedEx
DHL

How long will it take to receive my order?

Shipments within the US - Original paintings will take between 2-5 business days to receive domestically after shipment. All other items will take between 3-10 business days to receive domestically.

International shipments -  Anywhere from 7-25 business days. This is largely due to the amount of time packages spend in customs. Please see more regarding international purchases below.


Order Tracking

All orders will receive a tracking number. The moment the package is shipped, tracking will be sent to you via email.

Shipping Rates

The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.

Back Orders

If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.

 

Refund policy

How To Return An Item

You must contact me within 7 days of receipt with your request. Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. You must return the item within 30 days of your purchase. 

1. Please email sagittariusgallery@gmail.com to initiate request.
2. Mail your returned item to:
     Aja Trier
     951 Private Road 3702
     San Antonio, TX 78253, USA
3. Include in your package a signed letter stating the reason for your return.

Please note return shipping is the responsibility of the customer unless product was damaged. 

In the event you receive a damaged or incorrect product

If you receive a damaged product, please send photos of the damaged product as well as the shipping container to sagittariusgallery@gmail.com. I do not require damaged products be returned - a full refund will be issued or a replacement will be sent asap, whichever you prefer. Do not return damaged products, please discard as you see fit after you have take sufficient photos of the damage of both the product and the package for me to view and file a claim with the post office.


Return Exceptions

Merchandise that has been worn, used, or altered will not be accepted for return or exchange. Returns are also not accepted on custom paintings or engraved jewelry.

Restocking Fee

All items are subject to a 20% restocking fee, this will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order.

Exchanges

Please note I do not accept exchanges. Once I have received product back in new condition the refund minus restocking fee will be remitted. You may re-place your order for the desired product any time.

Privacy policy

Your privacy is very important to us. Accordingly, we have developed this Policy in order for you to understand how we collect, use, communicate and disclose and make use of personal information. The following outlines our privacy policy.

  • Before or at the time of collecting personal information, we will identify the purposes for which information is being collected.
  • We will collect and use of personal information solely with the objective of fulfilling those purposes specified by us and for other compatible purposes, unless we obtain the consent of the individual concerned or as required by law.
  • We will only retain personal information as long as necessary for the fulfillment of those purposes.
  • We will collect personal information by lawful and fair means and, where appropriate, with the knowledge or consent of the individual concerned.
  • Personal data should be relevant to the purposes for which it is to be used, and, to the extent necessary for those purposes, should be accurate, complete, and up-to-date.
  • We will protect personal information by reasonable security safeguards against loss or theft, as well as unauthorized access, disclosure, copying, use or modification.
  • We will make readily available to customers information about our policies and practices relating to the management of personal information.

We are committed to conducting our business in accordance with these principles in order to ensure that the confidentiality of personal information is protected and maintained.

 

Terms of service

1. TERMS

By accessing this web site, you are agreeing to be bound by these web site Terms and Conditions of Use, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials contained in this web site are protected by applicable copyright and trade mark law.

2. Use License

  1. Permission is granted to temporarily download one copy of the materials (information or software) on On A Starry Night, a division of Sagittarius Gallery's web site for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license you may not:
    1. modify or copy the materials;
    2. use the materials for any commercial purpose, or for any public display (commercial or non-commercial);
    3. attempt to decompile or reverse engineer any software contained on On A Starry Night, a division of Sagittarius Gallery's web site;
    4. remove any copyright or other proprietary notations from the materials; or
    5. transfer the materials to another person or "mirror" the materials on any other server.
  2. This license shall automatically terminate if you violate any of these restrictions and may be terminated by On A Starry Night, a division of Sagittarius Gallery at any time. Upon terminating your viewing of these materials or upon the termination of this license, you must destroy any downloaded materials in your possession whether in electronic or printed format.

3. Disclaimer

  1. The materials on On A Starry Night, a division of Sagittarius Gallery's web site are provided "as is". On A Starry Night, a division of Sagittarius Gallery makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties, including without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights. Further, On A Starry Night, a division of Sagittarius Gallery does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its Internet web site or otherwise relating to such materials or on any sites linked to this site.

4. Limitations

In no event shall On A Starry Night, a division of Sagittarius Gallery or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption,) arising out of the use or inability to use the materials on On A Starry Night, a division of Sagittarius Gallery's Internet site, even if On A Starry Night, a division of Sagittarius Gallery or a On A Starry Night, a division of Sagittarius Gallery authorized representative has been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.

5. Revisions and Errata

The materials appearing on On A Starry Night, a division of Sagittarius Gallery's web site could include technical, typographical, or photographic errors. On A Starry Night, a division of Sagittarius Gallery does not warrant that any of the materials on its web site are accurate, complete, or current. On A Starry Night, a division of Sagittarius Gallery may make changes to the materials contained on its web site at any time without notice. On A Starry Night, a division of Sagittarius Gallery does not, however, make any commitment to update the materials.

6. Links

On A Starry Night, a division of Sagittarius Gallery has not reviewed all of the sites linked to its Internet web site and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by On A Starry Night, a division of Sagittarius Gallery of the site. Use of any such linked web site is at the user's own risk.

7. Site Terms of Use Modifications

On A Starry Night, a division of Sagittarius Gallery may revise these terms of use for its web site at any time without notice. By using this web site you are agreeing to be bound by the then current version of these Terms and Conditions of Use.

8. Governing Law

Any claim relating to On A Starry Night, a division of Sagittarius Gallery's web site shall be governed by the laws of the State of New York without regard to its conflict of law provisions.

General Terms and Conditions applicable to Use of a Web Site.